Cookie Policy

We take your privacy seriously and believe in transparency. This is why we take the utmost effort in being clear about how we safeguard privacy and provide settings that let you choose how specific information is used. This policy provides information on how and when we use cookies.

As described in our Privacy Policy, and in compliance with its regulations, we use cookies, web beacons and similar technologies to identify you and collect information that will allow us to enable specific functions on our website, allow you to access your account, analyse traffic and how the site is used, as well as customise contents and adverts.

Your consent

When you visit our website for the first time, you will be presented with a Cookie Banner and a popup window, that will provide a list of the different types of cookie categories or a list of their suppliers. You will be able to choose which types of cookies you want to allow our website to use. By browsing our website, closing the Cookie Banner or by clicking on 'Enable all Cookies' in the banner, you accept our use of cookies, web beacons and similar technologies, as described in this document and in our Privacy Policy.

You can change the consent given at any time. You can manage and change your cookie preferences in the 'Cookie Settings' popup on our website or by referring to the 'How do you manage, check or block cookies?' section for more information.

What are cookies, web beacons, pixel tags and similar technologies?

A cookie is a small piece of text that our website asks your browser to store on your computer or mobile device. It generally contains information that are not personally identifiable, but are used to improve or customise your web experience. For example a cookie can include the date and time you visit the site, the pages viewed, the time spent on the site and the sites visited just before or immediately afterwards.

Some of the pages that you visit on the site could also collect information with web beacons, also called pixels, image tags or script tags. They are small files or parts of code that can be loaded on our site and used along with the cookies.

What do we use cookies, pixels and tags for?

We use cookies to make our site easier to use. The cookies can save your account ID, the status of your orders and can be used to customise or monitor the website. They can also be used for technical aspects, such as tracking your purchasing session in progress and allow you to proceed to the checkout and pay for your order or to save information that have already been entered (language choice and region), so that we can offer improved and customised offers, services, products and other communication.

We also include cookies, pixels, tags and similar technologies provided by third parties. They allow us, and the third parties, to collect information about the fact that you visited our site and you were interested in specific offers. We use them to manage and monitor our online advertising and aggregate anonymous information on trends and user movements across the website, on users as a whole, on advertising responses, page views, promotional views and purchases made. The tag pixels can be used to recognise third party cookies and to inform us and/or third parties about which adverts or links brought you to our website, allowing us to measure the effectiveness of our promotional activities and to improve the focus of our advertising on the internet and to improve our service and site.

Consequently we could show you customised offers or offers based on your interests related to products that you own or that you have viewed recently and provide other more relevant communications to you and your interests beyond our website, on other websites part of the third party network.

Type of cookies, web beacons, tags and similar technologies

The cookies, web beacons, tags and similar technologies can be grouped together based on their characteristics or purposes.

Cookies can be, based on their duration, either permanent or session cookies.

• Session cookies last only for the current session and expire at the end of your current visit to the website. They let us connect your actions during one session.
• Permanent cookies are saved on the device between sessions of the browser, so that we can save your preferences or your actions on various sites.

Based on their properties the cookies are divided in two categories:

• First-party cookies are set and managed by Telme and our website from the moment that you visit it, to save your preferences.
• Third-party cookies are stored on your browser by a domain and supplier, when you are not visiting our site. Our site sets third-party cookies from our partners and suppliers of analysis and marketing services.

Cookies, web beacons, tags and similar technologies, managed by us or third parties, are used for different functions on our site. Based on their function they can be essential for the operation of our website and services or to allow additional functions, such as monitoring user trends and movements, analysing demographic information, to provide analytical data on the site and for advertising. Based on their purpose, we classify them in the following categories:

• Strictly necessary cookies: these cookies are necessary for the website to function. They can store your account ID, the status of orders and customise and monitor the website. They can be used for technical purposes, such as tracking the current purchasing session and let you proceed to the checkout and pay for your order or to save information that has already been entered (e.g. your region and language choices), in order to offer relevant and customised offers, services, products and other communication. Cookies also allow us to fulfil our contractual obligations to third parties and partners, in case you make a purchase on our website by following one of their links. This type of cookie cannot be managed in our system and, to disable them, you must change the settings in your browser. You can set your browser so that it blocks or warns you about these cookies, but please note that, in this case, certain parts of the site will not work.
• Tracking cookies: we use third party analysis services to collect information on how the website is used, such as number of visits, pages visited and the popularity of specific content. Analytics tools use tracking cookies to recognise your device and compile information about you. They collect information on the pages that you visit and how much time you spend on these pages, the IP address that you have been assigned, which operating system and browser you use and which site you visited before our one. If you disable these cookies we won't know when you visited our site and we won't be able to monitor and improve site performance.
• Functional cookies: these cookies allow our website to provide advanced functions and customisations. They can be set by us or our by third party suppliers, whose services we have added to our pages. If you do not accept these cookies, some or all these services, may not work correctly.
• Targeting cookies: our website includes marketing cookies supplied by third parties. They allow third parties to collect information on the fact that you have visited our site and that you are interested in specific offers. We also use beacons, tags, click and scrip tracking codes to analyse user trends and movements across the whole site, collect information on users as a whole and to improve our services and website, to provide advertising based on activities and interest and to measure the effectiveness of the advertising. Consequently we could show you customised offers or offers based on your interests related to products that you own or that you have viewed recently and provide other more relevant communications to you and your interests beyond our website, on other websites part of the third party network.

The Cookie Settings section contains a list of cookies that we use on our website, with a classification for each category. In order to compile the list of cookies in each category, our website is regularly scanned with a cookie scanning tool, in order to maintain it as accurate as possible.

How to manage, check or block cookies?

You can change your cookie preferences in the 'Cookie Settings' popup of our website. You can disable the cookies for each category (except for the strictly necessary cookies), by clicking the corresponding category and disabling it.

You can also change your cookie preferences directly in your browser. Almost all browsers let you identify the cookies and block them automatically. Remember that disabling our website's cookies or cookies in general in your browser's settings, will block the website's functional cookies, so that certain sections or specifications of the site will be compromised.

The browser settings can usually be found in the 'Options' or 'Preferences' menu. You can find the specific steps for each browser in the list below. For more information, we recommend referring to your browser's documentation.

Internet Explorer – https://support.microsoft.com/en-GB/kb/278835

Chrome – https://support.google.com/chrome/answer/95647?hl=en-GB

Firefox – https://support.mozilla.org/en-GB/kb/delete-browsing-search-download-history-firefox

Safari – https://support.apple.com/kb/PH5042?locale=en-GB

Opera – http://www.opera.com/help/tutorials/

Changes to the Privacy Policy

We reserve the right to make changes to our Cookie Policy at any time. If we decide to change our Cookie Policy, we will publish the updates here, in the legal section of our website and in any other part that we deem appropriate. We reserve the right to change, update or adapt this Cookie Policy, so that it reflects any change in the operation of our website, of the legislation or in the interpretation of the relevant data protection laws.

Further requests and contacts

If you require further information on this Cookie Policy, you can contact us at:  telme@telme.it. Or you can contact our Data Protection Officer at the following address: telme@telme.it.